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Loss of Confindence in Alienware
I have lost all confidence in Alienware.  A week has passed and it still sat at "Payment Received" with no progress on the system and no promise it will be delivered on time.  I supposed I am just impatient, but if you are going to say it is going to be delivered and say it is going to be delivered with no delays.  They told me last week it would be shipped today, but it doesn't look like I may see it for a month.  I read other reviews (http://forum.notebookreview.com/archive/index.php?f-1018.html) about Alienware and since I have became VERY discouraged about this reputable company.
 
So since this morning, I have cancelled my order with fear of experiencing the same problems other have posted about.  Of course, I have research many forums and many non-bias sites, searching for positive feedback.  Occasionally I would see a few with happy endings, but more with negative.  Yet, what is a good lap top company?  I have been dealing with Dell the last 5 years and really never had any problems with them, why the change?  I will never know.  So now instead of waiting on a new Alienware laptop, I am waiting on the refund.  I hope it doesn't nearly take as long as it takes to wait for the laptop, as you can tell I am just a very impatient person.

Posted 02-13-2006 9:42 PM by LarryZonka
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Comments

keithrull wrote re: Loss of Confindence in Alienware
on 02-14-2006 11:52 AM
A couple of months ago i had the same problem... i was thinking of buying myself an alienware since i was on the verge of doing some presentations for some prospective customers (i do consulting on the side before..) and i dont want to have a crappy laptop to bring with me when i meetup with my customers.. i was already thinking of purchasing an alienware laptop when a friend of mine told me that his alienware laptop keeps on losing power.. i think what happened was he overloaded it with too much hardware that it ended up being a microwave oven instead of a laptop(i exaggerated this one... but it was hella heavy and an electricity mun cher...) i ended up buying a laptop from gateway.. the reason is because they have this sale in Bestbuy that week.. i got a laptop for $1199 (the original price was $1599) which was good deal..

btw, i always go to www.gotapex.com to check on deals.. they got some awesome coupons... $300 -$750 off on select items.. :)
LarryZonka wrote re: Loss of Confindence in Alienware
on 02-15-2006 11:56 AM
I will check out the local stores. I found out some have a 3 year service agreement for damages, that they will repair or replace for free if this service is purchased. Which isn't a bad deal.
keithrull wrote re: Loss of Confindence in Alienware
on 02-15-2006 12:17 PM
are you talking about BestBuy? dude that place is evil!!! that 3 year agreement is a fake... it needs to be signed by the manager for acceptance which usually doesn;'t happen and reevaluated in 1 week time before they make adecision on whether to replace, fix or not... that is good for small gadgets.. but not for a laptop.. it happened to me once.. and i ended up sending my laptop directly to the manufacturer...
LarryZonka wrote re: Loss of Confindence in Alienware
on 02-21-2006 5:39 AM
Well great. I suppose I will have to just take my chances. I will go nuts if they don't.
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