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My webhost frustration

I've been hosting with IPower for 3 years now and man i'm getting really really really really really frustrated with their hosting!

2 years ago I had the same experience with them and it drove me crazy to the point that I was already shouting at their technical support agent. Imagine hearing this words "we don't have any backup of your site" in a time when you are getting really mad. Intense huh? Eventually my site was restored because "they actually" have a backup system in place.

But this week is a different story.

 My site went down last monday due to an unknown error. At first i thought it was the server migration that is currently happening with my host so called them up to ask. What happened next is that i ended up being in the phobe queue for 4 hours. When I finally got my chance, I immediately asked the tech support agent about whats going on and why their lines are busy all day. He told that its been a busy day and that they are getting tons of support calls because they are experiencing a server outrage. 

He said that there are currently 48 other people waiting to get their call to be answered. That means alot of people are getting their blood raised to their head because of anger and frustration.

We did some troubleshooting that day but to no avail they can't figure out whats wrong so my site ended up down for 4 days.

Miraculously, my site went up today but with one noticeable difference... it's really slow. The load time of the site is oddly slower than what it was the last time it was working. I guess there is some other things thats not perfectly in place yet. I'll monitor it for now and probably send another support ticket if this slowness continues.

Oh well, i have enough ranting for a day. I hope everything goes well from now on because I can't take downtimes like this anymore. I'll stick with this guys for the rest of the year and we'll see how it goes from there.


Posted 01-11-2008 11:48 AM by keithrull
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Comments

marl wrote re: My webhost frustration
on 01-11-2008 1:27 PM

Do you know of anyone that hosts Joomla (PHP v5+ & MySQL) for free with a reasonable service quality? I tried gigacities.net but I don't like it.  

Pages tagged "my so-called life" wrote Pages tagged "my so-called life"
on 01-11-2008 2:10 PM

Pingback from  Pages tagged "my so-called life"

MrValdez wrote re: My webhost frustration
on 01-23-2008 1:37 AM

My website is hosted by ipower and right now, its currently down. Argh!

I'm glad you were able to get a hold of support fast. I have already sent 5 tickets and I only got one generic reply (asking me about my security question). I never got any other replies afterward.

In total, Ipower's downtime for my site has lasted around 2.5+ months. :`(

keithrull wrote re: My webhost frustration
on 01-23-2008 9:37 AM

@ marl,

the best one i could recommend is site5. i know alot of folks who are using it and are very happy with it.

@MrValdez: I feel you pain bro. It's crazy how they make people feel stupid when they send those generic emails. I think i received 4 emails like that. do you need help? I can contact them for you if you like.

MrValdez wrote re: My webhost frustration
on 02-14-2008 1:22 AM

Sorry for the late response (I didn't realize that there was a reply).

Anyways, thanks for the offer. But I got my site back (yay) last Sunday. Must have been the endless emails I've sent. :P

Again, thanks for the offer.

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